Terms and Conditions

Terms and Conditions

Welcome to Race Off Road!

These terms and conditions outline the rules and regulations for the use or purchase of Race Off Road’s Website, products and services located at https://raceoffroad.co.uk/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Race Off Road if you do not agree to take all of the terms and conditions stated on this page. Our Terms and Conditions were created with the help of the Terms And Conditions Generator.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the UK. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By accessing Race Off Road, you agreed to use cookies in agreement with the Race Off Road’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Race Off Road and/or its licensors own the intellectual property rights for all material on Race Off Road. All intellectual property rights are reserved. You may access this from Race Off Road for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Race Off Road
  • Sell, rent or sub-license material from Race Off Road
  • Reproduce, duplicate or copy material from Race Off Road
  • Redistribute content from Race Off Road

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Comments do not reflect the views and opinions of Race Off Road,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Race Off Road shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Race Off Road reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Race Off Road a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Race Off Road; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Race Off Road. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Race Off Road’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read the Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Training Camps

a. Terms and Conditions
These terms and conditions govern the contract between you and us to the
exclusion of all other terms and conditions save for those implied by law, and
no variation to these terms and conditions shall be valid unless in writing and
signed by you and the company director. When you book a camp or training
day, you are agreeing to this contract. If you have any questions, please ask.
We suggest keeping a copy for your own reference.

b. Formation of Contract
No contract shall arise between you and us until we have received the deposit
payable and we have sent to you written confirmation (This can be in the form
of an email) of our acceptance of your booking.

a. Safety
You accept that mountain biking can be hazardous, and that there are times
when it can involve risk of injury or even death. It can also involve periods of
discomfort. By agreeing to these terms and conditions, you agree to take full
responsibility for your own actions. RACE OFF ROAD accepts no
responsibility for injury, death or damage to personal equipment resulting from
your participation.
You must ride within your own ability at all times. Please consider the effect
your actions have on other trail users, including non-cyclists.
You agree to follow any instructions given to you by your leader or instructor
and accept that anybody not doing so, or anybody acting in a way that could
be dangerous to themselves or the rest of the group, may be asked to leave
the activity with no refund from RACE OFF ROAD.
It is your responsibility to make sure your bike is in good, safe working order.
You must tell your leader or instructor about any problems with your bike as
soon as they occur. We reserve the right to prevent you from riding with us if
we deem your bike unsafe.
RACE OFF ROAD reserves the right to change the days plans if the weather
or any other unforeseen circumstance makes them unsuitable.

b. Fitness and health
You should be physically fit enough to participate in the activities you have
booked on. We will always try to accommodate everybody, but we reserve the
right not to guide or instruct somebody if their lack of appropriate fitness will
affect the safety or ruin the enjoyment of everybody else.
You must tell us, at the time of booking, of any medical conditions or injuries
that might affect your riding or ability to partake in the day.

c. Clothing and equipment
RACE OFF ROAD will always try to help should you have any mechanical
failures while riding, but it is your responsibility to judge whether the repair is
safe or not before continuing. The cost of any spares provided by RACE OFF
ROAD including inner tubes, will be met by the customer.
All riders must wear a bike helmet conforming to CE standard EN1078 at all
times and we also recommend wearing gloves and riding glasses.
You must wear clothing that is suitable for the type of riding you will be doing
and the weather on the day. You must also bring any equipment or spares
required (a full equipment and clothing list is available for each trip).
If hiring a bike, we accept that there will be reasonable wear and tear on these
bikes while riding with us but we are not responsible for any accidental
damage to hired bikes while they are being used.

d. Coaches
All our coaches are qualified with MBCUK and hold outdoor first aid

a. Minimum Trip Numbers
We are happy to accept bookings from individuals or groups, but we usually
require a minimum number of clients for a trip to run. We will advise you of the
exact situation at the time of booking. If we do not have the required number
of clients at your time of booking we will do our best to fill the other places
before the trip begins but we reserve the right to cancel or postpone the trip,
with a full refund to you, if we are unable to meet these minimum
requirements. Sometimes we are able to negotiate alternative arrangements
to accommodate smaller groups. It will be your decision whether these are
suitable or not and the full refund will still be available.

b. Lead Name
The lead name on any group booking with us accepts the full responsibility of
collecting the full balance payable for the booking and indemnifies RACE OFF
ROAD against any loss from any individual failing to pay within your group.
The lead name of the group is also responsible for ensuring that all group
members are aware they are bound by our terms and conditions. The lead
name is also responsible for the completion of the online booking form on
behalf of all persons on the booking. It is understood that those booking via
email or telephone agree to, and accept our terms and conditions.

c. Payment & Deposits
Payment is usually made in full at the time of booking.
When it is possible to secure your booking with a deposit, this is payable at
the time of booking and the balance of payments are split into the following
An agreed non-refundable, non-transferable deposit is payable at the time of
The final balance is to be paid no less than 10 weeks before the date upon
which your trip is due to start.
If you do not make your deposit payments by the due dates given then you
shall be deemed to have cancelled the event.
Deposits are used by us to enter into the contractual arrangements on your
behalf and are non refundable. Payments can be made with a valid Credit
Card or Debit Card, or online bank transfer.

d. Cancellation by Us
We may cancel the trip or any part of it for the following reasons (this list is not exhastive):

-safety reasons: if we or our supplier(s) regard adverse weather conditions or any other safety concerns as unacceptable and which cannot reasonably be overcome;

-If we reasonably believe that you may cause harm or damage to our reputation or to the
reputation of our suppliers or to property belonging to our suppliers;

-If a supplier or suppliers are unable to host the trip for any reason;

-If changes you wish to make to the booking mean that it is uneconomical or impractical to run the
trip. Under this circumstance, no refund will be given.

If we cancel the whole of the trip we shall use our best endeavours to rearrange it on a mutually convenient date, or provide a refund to you minus any unrecoverable costs. We shall be under no further liability to you for cancellation of the trip or any part of it.

e. Cancellation by You
You may cancel your booking within a period of 10 days after the initial
deposit. All cancellations must be made in writing from the lead name on the
booking. After 10 days the amount of the cancellation fee is calculated
according to the date on which we receive written notice of your wish to
If you cancel with us more than 10 weeks in advance of the travel date then
the cancellation fee is a minimum of 10% the total booking cost, or the total
amount paid to us at that time on the booking.
If you cancel with us within 10 weeks of the travel date then the cancellation
fee is 100% of the total cost of the booking, unless we can fill your space.

f. Failure to Provide a Trip
If, due to reasons beyond our control, a trip is unable to take place due to (but
without limitation); closure of premises, the ceases of trading, a change in
supplier management, weather restrictions, we will provide you and your
group with an alternative trip and if this is does not prove possible, a refund to
you of the full cost of the trip including your deposit.

g. Accommodation.
The actual type of accommodation, room and bed arrangements available are
explained in the event information set out before each trip. It may be possible
to provide alternative arrangements at an extra cost. Please ask at the time of
booking. If your booking includes accommodation, the named accommodation
may remain confidential to RACE OFF ROAD and only be disclosed to you
upon receipt of the completed secondary deposit.

h. Meals
Meal arrangements will differ from trip to trip and even from accommodation
provider to accommodation provide. Details for each trip are available in the
specific information for that trip, but are dependent upon many different
suppliers and can change due to circumstances beyond our control. We will
endeavour to meet any specialist dietary requests for any member of your
group, but cannot guarantee these requests. We accept no liability if our
suppliers are unable to meet these requests in advance, or once at the venue.

i. Alterations + Surcharges Applied By Us
If due to circumstances beyond our control it becomes necessary to substitute
an alternative supplier, or make any other alterations to the trip (including
accommodation) we shall inform you of the changes as soon as possible. If
the changes are, in the view of RACE OFF ROAD so substantial as to
materially alter the trip, and you are unwilling to accept them then you may
cancel the trip and we will give a full refund. Surcharges may be applicable
where a trip requires a minimum number of participants to proceed, and the
group does not meet this minimum number. This could lead to the cancellation
of the trip of which we are not held responsible. Alternatives may be
offered of an equal or greater value. If this value is greater, then you must pay
the difference in price.

j. Alterations made by you
We shall try to accommodate any reasonable changes you wish to make to
the trip. Alterations and amendment requests should be made with us and not
end suppliers and should be made in writing to us by the lead name. These
changes shall not be deemed accepted until we have confirmed in writing to
you and may incur additional fees and charges. Subject to our written agreement you may transfer your booking to a person who satisfies all the conditions applicable to the event.

k. Your Obligations
You shall at all times behave in a safe, responsible and courteous manner;
comply with all instructions; regulations and codes of practice issued by us or
our suppliers; ensure that you comply with any age restrictions imposed by
our suppliers and ensure that you comply with any arrival/meeting times.
If you breach these obligations we may cancel or curtail the trip or any part of
it and in those circumstances you shall not be entitled to any refund. You shall
take out insurance suitable for your needs (including delays for events
involving travel by land, sea, or air) before the event.

l. Our Obligations
We shall take reasonable care and skill in arranging the trip and comply with
all applicable laws in relation to the trip; wherever possible, re-schedule the
trip instead of cancelling, or offer a refund to you. All of the photographs and
illustrations we use on our website and in literature (including quotations) we
send you are for marketing purposes and may not entirely represent the actual
products received.

m. Customer Feedback
If you have a problem whilst actually on your trip then you must contact us or
the appropriate person(s) at the earliest opportunity. Unless there is a valid
reason why you did not report your problem to us or the appropriate person(s),
we will not consider ourselves liable for those complaints. If we are unable to
resolve matters to your satisfaction then you must write to us within 10 days of
the conclusion of the event. No complaint will be accepted outside of this time
frame thus deeming you fully satisfied with all aspects of the trip and the
services we have provided to you. We will acknowledge any correspondence
within 10 days and endeavour to deal with the complaint as quickly as

n. Contracts (Rights of Third Parties) Act 1999
No part of this agreement shall confer on any third party any benefit or right to
enforce any terms of this agreement.

o. Jurisdiction
This agreement shall be construed in accordance with the laws of England,
Wales and Scotland and the courts of England and Wales shall have
exclusive jurisdiction to deal with any disputes arising between you and us or
our suppliers.

p. Changes to these Terms and Conditions
We may need to make changes to these terms and conditions. Any changes
can only be made by us and not any third party member. We reserve the right
to amend or improve these terms and conditions without prior notification.
When it is necessary for changes to be made, we will forward you a copy of
these changes and all reservations will abide by the amended terms, with the
exception of reservations already made.

q. Insurance
We recommend that you are covered by your own travel insurance at the time
of booking. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.

“We/us” refers to RACE OFF ROAD
“The Trip” refers to any training camp, accommodation or activity organised or
advertised by us.
“You” refers to the person who has signed the booking form and includes all
the people on whose behalf you have signed.
“Supplier” refers to the company or person that is providing any part of the trip
“Price” refers to the total cost of the trip.


Return Policy

Custom products can not be refunded or exchanged unless faulty.

Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our supplier. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our supplier and you will be liable for the cost of a reshipment.

Returned by Customer – Please contact Race off Road before returning any products. We are not able to offer size exchanges for custom products.

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore Race Off Road reserves rights to refuse returns at its sole discretion.